Terms of Service

1. Acceptance of Terms

By creating an account, purchasing credits, or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Service Description

Appeal Agent is a document preparation software that helps users create structured compliance communications for cross-border e-commerce platforms. The Service includes:

• AI-assisted draft generation for appeal documents
• Export functionality (PDF, DOCX)
• Risk scanning and analysis tools

3. User Responsibilities

You are solely responsible for:

• Providing accurate and truthful information
• Reviewing and editing all generated content
• Submitting documents to platforms yourself
• Ensuring compliance with applicable laws and platform policies

4. Payment & Credits

Credits are required to generate documents. Payment terms:

• All purchases are final and non-refundable except as described in our Refund Policy
• Credits do not expire unless account is terminated
• Prices are subject to change with notice

5. Intellectual Property

The Service, including its design, software, and AI models, is owned by Itera Forge. Generated documents are provided for your use, but you acknowledge that similar outputs may be generated for other users based on similar inputs.

6. Important Disclaimers

• We do not submit documents on your behalf
• We do not guarantee platform approval or reinstatement
• We are not affiliated with any e-commerce platform

7. Limitation of Liability

To the maximum extent permitted by law, Itera Forge shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to loss of profits, account suspensions, or platform penalties.

8. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason at our discretion. Upon termination, your right to use the Service ceases immediately.

9. Changes to Terms

We may modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the new Terms. Material changes will be notified via email or prominent notice on the Service.

10. Contact Us

If you have questions about these Terms, please contact us: